If you haven't changed these, then your devices may automatically reconnect. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Red Light on Hub 3 in Networking and WiFi 5 minutes ago; hub five keeps dropping signal goes yellow (green) flashing lights in Networking and WiFi yesterday; New connection 8 days ago but has never worked in QuickStart, set up and connections yesterday; Red light on hub in Networking and WiFi yesterday; Hardware issues in. This just means the router is ready for use and can now be connected to other devices. HUB 5 Flashing Blue Light. Wi-Fi extenders. The hub feels quite warm, but not hot, to the touch. We do not make commissions. Sorry to hear of the permanent red light on your Hub 3. • Then use the power switch to turn the unit back on. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow light. on 10-09-2022 13:10. The router is hot. I am not familiar with the Hub5 - others may comment soon - but. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Virgin Media. Virgin Mobile. Red flashing LED means the hub has lost connection with the VM network. Router is well ventilated and cool. Thank you. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. . I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. - checked all cables, switches etc for loose connections. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media’s existing customers for a free upgrade. We are happy to hear this is now resolved but do please reach back out if we can assist in the future. Virgin Media O2 has revealed its first broadband router that supports the new-gen Wi-Fi 6 technology, which can deliver multi-gigabit speeds. Please can you try this for me: • Turn the power switch off on the back of the Hub. Area 14. Find out what all those lights on the front of your Virgin Media Hub mean . Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. Solid red: There’s an issue with the Hub 5. Flashing green: The Hub 5 is starting up. We do not make commissions. Once the. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. The teams will be able to change the Hub back to a 4 for you or as suggested by Client62, you can opt to use the Hub 5 in Modem mode and connect your own third party router. Why Is The Light Red On My Virgin Media Box? If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. Understanding what each light signifies can help users troubleshoot issues or determine the normal functioning of the Hub. I have checked the service status in my area and it says no issues. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. To fix it, check all the connections and ensure they are properly connected. Anonymous. Have tried resetting: holding reset button for 60 seconds; no dice. Plug the cables into the Hub. Take care, Nat. I’ve also called the phone line to check for faults in my area and it says there aren’t any. Read resolutions for removing the orange light from my hub3 box. I received my Hub 3 today, I have plugged it in and followed all the instructions however there is just a flashing green light at the bottom and the wifi light is green. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. It also supports the WiFi 6 standard (also known as ax), as well as 2. Joining in. 168. I see you've already tried a factory reset, but please try the following method exactly as typed. the connection - its just an ageing LED fading/failing over time. For example, if your Virgin Media Hub 3. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. VM will not dispatch any technicians while an area fault exists. Thanks for that. This was after the SSIDs were changed 1. Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. on 07-02-2023 11:40. my ethernet speeds exceed my expectations at 1140 odd - 4910448Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. The nearest exchange, located in Pleasington, is equipped to handle all of your internet needs. Plug the cables into the Hub. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. About 9. Note: The internet light may be. It has three LED lights on the front that indicate the current status of the connection. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Wait until the bottom light on the Hub turns magenta / red (HUB 3) (can take about 5 minutes) 5. Just upgraded and received a hub 5 yesterday. cdias. Connect your Hub to your phone line. I'm sorry to hear about the issues with the red light on the hub. I didn't need an engineer to come as I had the. 6. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Virgin Media Hub 5 Lights. Solid green: The Hub 5 is powered on and working correctly. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. Virgin Media is now available in North East, bringing lightning-fast internet straight to your doorstep. Power on and set up your new router as per the manufacturers instructions 7. Blue flashing light for 2 days now. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. WiFi network (its name will be on your Hub WiFi card – see page 5). It’ll also happen overnight and straight after setup. Press and hold the WPS button on the larger WiFi Booster forGraeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. 4, like alexa smart sockets of light bulbs. Speedon 01-05-2023 11:53. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. 0. Had my Internet completely drop. My service and speed are unaffected and the hub doesn’t feel unusually hot. Thanks. NOTE: The Gigabit Connect Box has an idle power consumption of 12. 0 provides essential information about the device’s power status. 4. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. The Hub should now operate. I first plugged the wifi cable into the wall and this is what happened. Thanks for your help. I’m no design expert, but I don’t think LACK of a signal is the best way to show. When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Options. Forum Team Options. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Hub 3. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. We do not make commissions. Virgin Media 2. I've recently managed to get upgraded to the Hub 5, but aside from the dropouts being fixed, the issues with latency and packet loss continue. @shecal to get your Hub 5 into Modem. Don't forget to only have the Deco plugged in on the initial boot of the HUB,. Solved: Hi I just had the gig1 service activated on Wednesday with the new hub 5. We do not make commissions. The lights are: Power: Indicates the power is on and the router is working. After a few weeks talking back and forth with customer service I finally got an engineer to come have a look late January. Hi all, I got my service installed on Tuesday and has been working great. My phone line is connected to the hub since early November. If the Base (Power) light is red, the hub may be overheating; if you notice the. At least 30Mbps download speeds in every room or £100 one-off credit. Try a reset as this. Moved property back in December of last year and took my 1Gig package with me to the new address. If it’s red, this indicates that there’s a problem with your internet connection. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. on 19-09-2023 03:59. 1 ACCEPTED SOLUTION. The kit is in Modem Only mode and the service appears to be working just fine. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. White through to light orange are acceptable. Shoppers find videos more helpful than text alone. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. hub 5 flashing blue light. Unfortunately firmware updates are not in your control, perhaps a VM staff member can arrange a ‘push’ of the latest firmware. Internet Light. Hi, my hub3 has had a solid red light for the past week or so instead of the normal white light. All wifi devices will need reconnecting to the best SSID at each location. All the white cable is probably screwed in. Get the Hub ready by connecting the wires. 1 then it looks like it has not been updated to the latest firmware. The hub is in an open area all to itself, and is not hot to touch, aside from a little bit of heat from the top area. on 16-02-2023 20:37. Red Light. BT Home Hub 4 and 5. Seen lots of chats/threads about this but all with different answers… the hub is not hot (barely warm) and have tried a reboot but no change. I believe it is having issues with the DHCP service. Click on connect on the one that is your virgin media hub 5 own. This page requires cookies to be enabled in your browser settings. For your hub and what you've said; Red light. Depending on your area and. 4GHz. 0 Kudos. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Bottom – WLAN (green/blue). Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Options. Make sure all of your cables are secured properly, and then press the power button. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. Flashing Green – Booting up. Options. Thank you for reaching out to us in our community and welcome back, regarding getting a Hub 5. Select Modem Mode on the left hand side of the screen. Kindest regards, David_Bn. Orange light on Vm Hub 3. These lights are: Power: This light will be solid white when the router is powered on. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginMy internet connection went off last night. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. Options. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. 1 - soft reset, powered off and on again with no change. Dear Virgin Team, Our router (Hub 3. on 01-12-2022 23:05. The router is well ventilated, and it has been in the same place for over five years with no issue. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. BD20. The only way it works now is to connect it via Ethernet cable. If the lights indicate a problem, try the next. LeeHey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. 5Gbps speed LAN (Ethernet) port. The hub will probably need replacing. 1) Try the “check service,”Area status webpage" (link at top right of this forum)Superfast. This light flashes green when the Hub's downloading a software update. 0 has got a constant orange light and our internet is working intermittently. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working. . Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. There are two notifications in my VM app: 1. We have tried every method possible for fixing the box, including leaving it on for 10 plus minutes after plugging in and getting a new ac power. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. 168. If you’ve got a permanent red power light. BinghamBloke. Solid White. Joining in. Open to any ideas or tests the team can run or help with. - The new routers currently do not have a router mode (at the moment). The power light of the Virgin Media Hub 3. . 3. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. Hub has been restarted and reset using pin hole reset. I have switched it off and on and reset it a few times. Virgin Media is now available in South West, bringing lightning-fast internet straight to your doorstep. Excludes broadband faults and broadband network outages. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. on 24-07-2022 14:45. Are all the wires in the correct slots on the hub? When is your activation date, as that can play a huge factor in you connecting to the internet? You can also ring our activation line number on 👉 0800 953 9500 if the hub is pending activation. Options. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Tried switching it off for a while and resetting it but the red light still remains. Reply. Virgin Media. Options. 168. Hi there, My Hub 5 has a flashing red light. Each morning on the Virgin Media router denotes a different feature of your broadband connection. Then, wait for 5-10 minutes for the Hub to start up. on 01-02-2023 00:01. Remember: Once the Hub is reset, it will. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Options. Everyday. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. This process can start again if there’s lots of interference. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). 1, sign on and put it into modem mode. No issues in area currently. Please advise. And put access to hub 5. Re: red light on virgin media hub. Hub 5 blinking green base light. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. Enter the password given to you. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. 13-12-2021 15:21. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We would like to show you a description here but the site won’t allow us. Flashing Red – Telephone connection issue. Now when I got home today I was met with no internet and a Red - 5239893. I have tried switching it off for a few hours to let it cool down, that made no difference. The router restarts, using your existing settings. Thanks for this. It should then pulse slowly as it connects to your Hub. If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2. Connect the Hub’s power cable with the blue tab. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. In fact, weak WiFi security has nothing to do with Virgin Media at all. Switch your first Deco on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. on 15-07-2022 14:04. What do the lights on my Virgin Media Hub 3 mean? The lights on your Virgin Media Hub 3 tell you a lot about what's going on with your connection. This light is shown for up to one minute. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Unfortunately no issues with broadband in my area according to this. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. The Hub should now operate normally. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . I have checked the. Please can you try this for me: • Turn the power switch off on the back of the Hub. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you information about your internet. Options. Hi I have had the same issue. I didn't need an engineer to come as I had the. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. - Wi-Fi extender pods are currently. My replacement hub (previous one had a permanent red light) has a constant blue light on the front of it. Plug your Hub into the mains. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Please can you take out all the cables and put them back in. Further exclusions & legal stuff apply. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. The boys at HQ say there is. All user-configured settings are deleted, and the router restarts using its factory default settings. When the power light is solid white, it indicates that the hub is on and working correctly. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. _____________. Yesterday we had a power outage, since then the light on the front of the VM Hub 3 has displayed constant red. The power light of the Virgin Media Hub 3. and the orange light is still on. Call equipment activation on 0800 953 9500. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. That has to be done first before you can change the name and password. Hi daveth2014, thanks for posting and welcome back to our community. You could either wait until your old hub stops working and then connect the hub 5, or call VM and get the hub 5 activated. The Hub should now operate. Boosters use the electrical mains circuit in your home to create a . Here's what you need to do: Press the lit-up blue button on your Super. My Virgin Media App. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. 24-2206. Solid Red – Internet connectivity issue. Everything is still working fine at the moment. Blue flashing light happens during the provisioning stage on a reboot. This is what you'll see when the Hub’s working normally. Showing 1-9 of 9 answers. The service status in our area shows no issues. Checked all connections. The router restarts, using your existing settings. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Anonymous. on 19-09-2023 03:59. If I connect anything via the 2. 1. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. No internet, the hub red. . Any attempt to reset or hard reset it have failed and. Can flash for a few minutes like this, it is normal. The software version I'm running is LG-RDK_4. White power light is on and Internet lights are off. jem101. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). Just joined Virgin BB and router (Hub 3) is continually showing orange light not white. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 168. Hub 4 flashing white lights. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. 4Ghz. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Checking the Indicator Lights. I left it for over an hour and nothing changed. Different colours mean different things. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. So looks like it's something specific to my home connection. We do not make commissions. Middle – Ready (green/blue). Disconnect all ethernet cables from the Hub. Back a step. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. The nearest exchange, located in Wigan, is equipped to handle all of your internet needs. Have followed the instructions to the letter on set up and it is not working. Get the Hub ready by connecting the wires. 4ghz or 5ghz are visibile. Hub 5 - flashing red light. I have reset the hub by turning it on and off and also by using the pinhole on the back. I have recently had issues with a red light on my Hub 3 on two occasions which resolved themselves. can please look into this. Try a reset as this. Hub Lights. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights.